Friendly welcome
GreetingHi [customer name]! 👋 Thanks for messaging [business name]. How can we help you today?
Welcome with options
GreetingHello [customer name], welcome to [business name]! Reply with a number:1.Prices2.Opening hours3.Place an order4.Talk to a person
Welcome with catalogue link
GreetingHi [customer name], thanks for reaching out to [business name]! You can browse everything here: [link (website, menu, catalogue)] Send us a message if you'd like help choosing.
Service business welcome
GreetingHi [customer name], thanks for contacting [business name]. Tell us a little about what you need and a good time to reach you, and we'll get back to you shortly.
Outside opening hours
Away & after hoursHi [customer name], thanks for your message! We're closed right now. Our hours are [opening hours], and we'll reply as soon as we're back.
Busy right now
Away & after hoursThanks for messaging [business name]! We're helping other customers at the moment and will reply within the next hour.
Holiday closure
Away & after hoursHi [customer name], [business name] is closed for the holidays. We're back on [date] and will answer every message then. Thank you for your patience! 🙏
Weekend message
Away & after hoursHi [customer name], thanks for getting in touch. We don't reply on weekends, but your message is safe with us — we'll get back to you on Monday morning.
Price list
Quick repliesHere's our latest price list: [link (website, menu, catalogue)] Prices may change, so just ask if you'd like a quote for something specific.
Opening hours
Quick repliesWe're open [opening hours]. You can visit us at [location].
Location & directions
Quick repliesYou'll find us at [location]. Message us when you're nearby and we'll help you find the entrance.
Delivery information
Quick repliesYes, we deliver! 🚚 Share your address and we'll confirm the delivery fee and estimated delivery time.
Checking stock
Quick repliesThanks [customer name]! Let me check stock for you — could you send the item name or a screenshot, plus the size or colour you need?
Passing to a teammate
Quick repliesGood question, [customer name]. I'm passing this to a teammate who knows the details — they'll reply here shortly.
Order confirmation
Orders & deliveryThank you for your order, [customer name]! ✅ Order: [order number]Items: [items]Total: [amount] We'll let you know as soon as it's on its way.
Order shipped
Orders & deliveryGood news, [customer name]! Your order from [business name] has been shipped 📦 Track it here: [link (website, menu, catalogue)]
Order delivered
Orders & deliveryHi [customer name], your order should have arrived today. Is everything as expected? Reply here if anything isn't right.
Delay notice
Orders & deliveryHi [customer name], we're sorry — your order is running a little late. The new expected delivery date is [date]. Thanks for bearing with us.
Quote follow-up
Follow-upsHi [customer name], just checking in on the quote we sent. Do you have any questions, or would you like to go ahead?
After a few quiet days
Follow-upsHi [customer name], hope you're well! I wanted to see if you're still interested in [product/service]. Happy to help if you need anything else.
Item still available
Follow-upsHi [customer name], the [item] you asked about is still available. Would you like me to reserve it for you?
Polite last check-in
Follow-upsHi [customer name], I don't want to fill up your chats, so this is my last message about [topic]. If you'd like to continue later, just reply here any time. 😊
Booking confirmation
AppointmentsHi [customer name], your appointment at [business name] is confirmed for [date] at [time]. 📍 [location] Reply here if you need to change it.
Reminder the day before
AppointmentsHi [customer name], a friendly reminder of your appointment tomorrow at [time]. Reply YES to confirm or let us know if you need a new time.
Reschedule
AppointmentsNo problem, [customer name]! Which of these times works better for you?•[option 1]•[option 2]•[option 3]
Missed appointment
AppointmentsHi [customer name], we missed you today. Would you like to book a new time? Just reply with a day that suits you.
Payment details
PaymentsThanks [customer name]! You can pay [amount] using:[payment details] Please send a screenshot of the receipt once it's done.
Friendly payment reminder
PaymentsHi [customer name], a quick reminder that [amount] for [invoice/order] is due on [date]. Let us know if you have any questions.
Payment received
PaymentsPayment received — thank you, [customer name]! 🙏 We'll get your order ready now.
Thank you
Reviews & thanksThank you for choosing [business name], [customer name]! It was a pleasure helping you. 💚
Ask for a review
Reviews & thanksHi [customer name], we hope you're happy with your purchase! If you have a minute, a short review would really help our small business: [link (website, menu, catalogue)]
Ask for feedback
Reviews & thanksHi [customer name], how was your experience with [business name]? Reply with a number from 1 (poor) to 5 (great) — we read every answer.
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