Skip to content

The short answer

How to track WhatsApp orders without a spreadsheet

Keep the order next to the chat it came from. After a customer pays, the order details sit somewhere in one long thread, and "where's my parcel?" sends you scrolling. With WhatsApp alone, star the message that confirms the order and send the courier's tracking link by hand. With InboxCRM, you record the order beside the customer's chat, follow it through to delivered, store the courier tracking code and send the tracking link in one click.
Add InboxCRM to Chrome

Not ready to install? Try orders and deliveries on a practice screen.

Why InboxCRM fits this

InboxCRM stores each order and its tracking code beside the customer's chat and sends the tracking link in one click.

Add InboxCRM to ChromeOrders and deliveries: full guide

See it working before you install

The orders and deliveries tutorial runs on a practice copy of WhatsApp Web in your browser. Nothing is installed and no real customer is messaged.

Open the practice screen

Step by step

How to track orders and deliveries without a spreadsheet

Two ways to do it. The first needs no extra software.

With WhatsApp alone

  1. 1When the customer confirms, send one message that repeats the items, the total and the address.
  2. 2Star that message so you can find the order again.
  3. 3When you ship, send the courier's tracking link in the same chat.
  4. 4Label the chat "shipped", then "delivered" in the WhatsApp Business app.

With InboxCRM

  1. 1Open the customer's chat and create an order.
  2. 2Move the order through to delivered as it progresses.
  3. 3Save the courier tracking code on the order.
  4. 4Send the tracking link to the customer in one click.
Add InboxCRM to Chrome

What this does not do

  • InboxCRM does not connect to couriers. You enter the tracking code yourself.
  • InboxCRM runs in desktop Chrome on WhatsApp Web. It does not work in the WhatsApp mobile app.

InboxCRM is an independent product and is not affiliated with, authorized by, endorsed by, or sponsored by WhatsApp or Meta Platforms, Inc. WhatsApp is a trademark of Meta Platforms, Inc.

Common questions

Does it update stock as well?

Yes. The Stock manager keeps a product list with quantities that go down as you sell from a chat, and it flags items that need reordering.

Can several people update the same orders?

Only on the same computer. InboxCRM is a single-user browser extension and the data lives in that browser.

Can I send the customer a delivery update automatically?

You send the tracking link with one click from the order. It is your action, not an automatic message.

Related how-tos

Turn your WhatsApp inbox into an organised sales workspace

Add the extension, open WhatsApp Web and start organising the chats you already have. No separate CRM to keep in sync.

Add InboxCRM to ChromeExplore features
  • Works with your existing WhatsApp Web account
  • CRM records stay on your device
  • AI optional, your own key