The short answer
7 best WhatsApp CRMs for teams that share one number
The list
Ordered by team fit: cloud platforms built around a shared inbox first, then WhatsApp Web extensions with a team inbox, then single-user tools.
InboxCRM publishes this page and is on the list. What we say about every other tool comes from its own public pages, checked on 6 October 2026. Each entry links to the sourced comparison.
- 1
Wati
Best when a team shares one number on the official WhatsApp Business API.
Cloud team inbox built on the WhatsApp Business API. 7-day trial. Plans showed $49, $99 and $249 per month billed monthly when we checked, and vary by region. Message charges are extra.
Wati vs InboxCRM, with sources - 2
respond.io
Best when a team needs an omnichannel inbox with AI agents and workflows.
Cloud omnichannel conversation platform for teams. 7-day trial. $99, $199 and $349 per month billed monthly. WhatsApp fees are not included.
respond.io vs InboxCRM, with sources - 3
Kommo
Best when a sales team needs one cloud CRM across many channels.
Cloud sales CRM with a unified inbox and mobile apps. 14-day trial. $25, $35 and $45 per user per month on a 6-month minimum term. Meta's template charges are extra.
Kommo vs InboxCRM, with sources - 4
Eazybe
Best when your team needs WhatsApp synced into HubSpot, Salesforce or Zoho.
Chrome extension on WhatsApp Web, with a cloud connection and WhatsApp API on higher plans. Four paid plans, priced per user or per number, with a 4-day free trial. Prices vary by region.
Eazybe vs InboxCRM, with sources - 5
WAPlus
Best when you need a cloud team workspace, AI translation or CRM sync.
Chrome extension on WhatsApp Web with a cloud workspace. Free plan with limits. Paid from $12.99 per user per month billed annually, or $18.99 billed monthly.
WAPlus vs InboxCRM, with sources - 6
Cooby
Best when a sales team must log WhatsApp chats into HubSpot or Salesforce.
Chrome extension that syncs WhatsApp Web chats to HubSpot or Salesforce. Free extension tier with monthly caps. Team plans from $15.99 per user per month billed yearly, or $20.99 billed monthly.
Cooby vs InboxCRM, with sources - 7
InboxCRM
Not built for teams. Best when one person answers, or everyone uses the same front-office computer.
The board and notes live in one browser profile and are not shared between machines. A backup is a copy, not live sync.
Add InboxCRM to Chrome
Not on this list
- WA Web Plus. Its plans cover 5 or 10 numbers, but no shared inbox is listed on its public pages.
- Blueticks. Team features are not listed on its public pages.
Side by side
Compared on what matters for this question
What each tool lists publicly. Checked on 6 October 2026.
| Tool | WhatsApp Business API | Where your data lives | Team inbox | Pricing |
|---|---|---|---|---|
| Wati | Required. Setup goes through Meta Business Manager | Stored in Wati's cloud | Yes. 3 to 5 users included, with routing on higher plans | 7-day trial. Plans showed $49, $99 and $249 per month billed monthly when we checked, and vary by region. Message charges are extra |
| respond.io | Required for WhatsApp. Coexistence with the WhatsApp Business app is supported | Stored in respond.io's cloud | Yes. 5 to 10 users included per plan | 7-day trial. $99, $199 and $349 per month billed monthly. WhatsApp fees are not included |
| Kommo | Uses the official WhatsApp API. Needs a Facebook Business account | Stored in Kommo's cloud | Yes. Priced per user with a unified inbox | 14-day trial. $25, $35 and $45 per user per month on a 6-month minimum term. Meta's template charges are extra |
| Eazybe | Not needed for the extension | Says it doesn't store messages. Chats sync to your connected CRM and backups go to your Google Drive | Yes. Team Inbox with users per plan | Four paid plans, priced per user or per number, with a 4-day free trial. Prices vary by region |
| WAPlus | Not needed. Runs on WhatsApp Web | Its privacy policy says account data and CRM records may be stored on WAPlus servers | Yes. Team workspace with a shared inbox | Free plan with limits. Paid from $12.99 per user per month billed annually, or $18.99 billed monthly |
| Cooby | Not needed for the extension | CRM-sync plans send messages to your connected CRM. Storage location isn't stated | Yes. Shared conversations and manager reporting | Free extension tier with monthly caps. Team plans from $15.99 per user per month billed yearly, or $20.99 billed monthly |
| InboxCRM | Not needed. Works with the number you already use | CRM records stay in your browser's local storage, with no server copy | No. Single-user by design | See the Chrome Web Store listing. First month free through the InboxCRM Community |
Plans, prices and features change, and some prices vary by country. Confirm the details on each tool's own site before you decide.
Do not pick InboxCRM if…
- Two or more people answer the same number from different computers
- A manager needs assignment, routing or response-time reports
- You need the official API, approved templates or high volumes
Common questions
Can a team use InboxCRM at all?
Only if everyone answers from the same computer and browser profile. InboxCRM is single-user by design and has no shared inbox.
Do team inboxes need the WhatsApp Business API?
The cloud platforms on this list do. Extensions such as Eazybe, WAPlus and Cooby add team features on top of WhatsApp Web instead.
Why would a publisher rank its own product last?
Because it is the honest answer to this question. InboxCRM is built for one person. A team that picks it will be unhappy, and a page that hides that is not useful.
More lists
Product names are trademarks of their owners. InboxCRM is not affiliated with or endorsed by them. Spotted something out of date? Tell us and we'll correct it.
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